At CarQ, we are dedicated to providing you with summarized and detailed service history reports for used vehicles within 24-36 hours if requested within the business hours. Our goal is to ensure you have the information you need to make a confident purchase.

You are eligible for a refund if we are unable to retrieve the service records for your requested vehicle. We take pride in our ability to deliver accurate reports promptly, and your satisfaction is our priority.

In rare event that we cannot provide the service report within the specified time frame, we will initiate an automatic refund process . We might do that even before you call or email us to request for refund.

The refund will be processed automatically and will reflect in your mode of payment within 2 working days

For any inquiries or additional assistance, please feel free to reach out to our customer support team at support@carq.io or 91987654321