1 of 7 · At the service centre
Priya · 40,000 km service, estimate just in
The service centre has sent the estimate for your 40,000 km service. I’ve checked every line against Honda’s schedule.
The service centre has sent the estimate for your 40,000 km service. I’ve checked every line against Honda’s schedule.
40,000 km service estimate
From the service centre · checked by CarQ
Periodic service and oil change
₹6,200Approve
Pollen filter
₹950Approve
Fuel filter
₹1,850Approve
3M car wash and polishAdd-on
₹2,400Your call
Timing beltHonda recommends it at 65,000 km
₹16,500Hold for later
Please approve the service and both filters. The wash and polish are your call. The timing belt isn’t due until 65,000 km, so we can hold it for later.
Go ahead with the service and filters. Skip the polish.
Done. I’ve confirmed it with the service centre. Your car will be back with you at 5 pm.
Why this works
The estimate arrives already checked: what is due, what is optional and what can wait. Priya decides in one reply, and CarQ handles the service centre from there.
2 of 7 · After an accident
Arjun · rear-ended, car won’t move
someone just hit my car from behind. we’re ok, just shaken. bumper is badly damaged and the car isn’t moving
someone just hit my car from behind. we’re ok, just shaken. bumper is badly damaged and the car isn’t moving
I’m glad you’re both okay. If you can, move to a safe spot and switch on your hazard lights.
I’ll get a tow truck to take the car to the workshop. Please share your location.
[Location shared]
Tow truck booked. It will reach you in about 65 minutes, and I’ll send the driver’s details shortly.
When you’re ready, I can also intimate the claim with your insurer. I’ve found your policy in your Vault. Shall I?
Why this works
It checks people before the car, then takes the problem off Arjun’s hands: a tow truck on the way within a minute of sharing his location.
3 of 7 · A battery warning
Meera · car won’t start in the morning
My car isn’t starting this morning and there’s a low battery warning on the dashboard. Something’s wrong.
My car isn’t starting this morning and there’s a low battery warning on the dashboard. Something’s wrong.
That’s a frustrating start to the day. It looks like the battery has failed. Your records show it was last changed about four years ago, so it’s due for replacement anyway.
Your car has an Exide DIN 90 battery. Would you like me to order the same one?
Yes, the same battery please
I’ve found a roadside assistance partner nearby who can bring and fit it within the next 90 minutes. Please confirm and I’ll book it.
Why this works
It reads the car’s own records instead of guessing, offers the exact part the car already uses and books the fix only when Meera confirms.
4 of 7 · A higher bill
Rohan · quoted ₹8,000, billed ₹13,400
This is a total scam!! They quoted 8000 and now it’s 13400. I’m not paying this
This is a total scam!! They quoted 8000 and now it’s 13400. I’m not paying this
You agreed to ₹8,000 and you’ve been handed ₹13,400. Anyone would be upset. Let’s find out exactly where the extra ₹5,400 came from. Can you send me both the estimate and the final bill?
[Two photos]
Thanks. Three items were added: a brake pad set, wheel alignment and a coolant top-up. They explain the difference. Did anyone call or message you to approve them?
No one called me
Then it’s reasonable to ask for an explanation before you pay. You can say: “These three items weren’t on my estimate and I wasn’t asked to approve them. Can we go through them together?”
Why this works
It accepts his anger without agreeing that it is a scam, turns the bill into facts and gives him a firm, fair way to raise it.
5 of 7 · Stuck at night
Sneha · mall car park, 10:30 pm, son with her
Car won’t start. I’m in the basement parking with my son and it’s late
Car won’t start. I’m in the basement parking with my son and it’s late
I’m with you, Sneha. Please stay somewhere well lit, near the mall’s security if you can, and share your location. I’m activating roadside assistance.
[Location shared]
I’ve found the nearest roadside assistance, 30 minutes from you, and shared your location with them. They’ll call you on this number and reach you in about 30 minutes.
Tomorrow we can look at why the car didn’t start, so you don’t have to decide anything tonight.
Why this works
It makes sure she is safe, then acts at once: help is on its way and she knows exactly when it will reach her.
6 of 7 · Selling the car
Anil · selling his 5-year-old Volkswagen Taigun
I’m selling my car. How do I convince a buyer it’s been far better maintained than the other cars on the market?
I’m selling my car. How do I convince a buyer it’s been far better maintained than the other cars on the market?
Good news: you don’t have to convince them. CarQ has kept every service record and the car’s full maintenance history since you bought it.
Would you like me to create a CarQ Passport? It’s a digital record of the car that you can send to a buyer as a link or QR code, so they can see how carefully it’s been looked after.
Yes, create it
Here it is. The buyer will see your service and tyre records, five claim-free years and one gap in 2023. Your phone number and documents stay hidden. Shall I send the QR code to the buyer?
Why this works
Instead of arguing with a buyer, Anil can show them: every record CarQ has kept, in one Passport he shares only when he chooses.
7 of 7 · Buying the next car
Divya · found a used SUV she likes
I really like this Creta but I’ve heard so many used car horror stories. Can you check it? KA 01 AB 1234
I really like this Creta but I’ve heard so many used car horror stories. Can you check it? KA 01 AB 1234
The history shows two owners and an insurance claim in 2024. For a detailed picture, I’d recommend a used car inspection. Would you like me to schedule one?
Yes please
Booked for tomorrow at 11 am. I’ll send you the inspection report as soon as it’s done, and we can work out a fair offer together.
Why this works
It is honest about what the record shows, recommends the check that settles it and stays with her after the booking.